We are a trusted service with over 500,000 customers signed up and more than 10,000 Trustpilot reviews. Your items will be automatically insured for up to £300 through Parcelforce and we can raise your insurance to £1000 - £10,000 for no extra cost.

Absolutely! Our service is designed to be 100% free, whether you send your items to us or request them to be returned after declining our offer.

Sending your box to us is free, easy and safe. We pay for and insure every parcel you send for up to £300 using a tracked Parcelforce service.

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There are two ways you can send your box to us:

1) Using your pre-paid postage labels

When you order your free selling guide, we include two pre-paid postage labels and sender details stickers. After packing your box, please stick one postage label and one sender details sticker to the outside, and then take your box to any UK Post Office -click here to find your nearest Post Office branch.

The Post Office will accept the parcel at no cost to you; then, we'll begin appraising your items when your box arrives in our Leeds-based facility.

2) By booking a free home collection

After signing up, you'll receive various communications to arrange your free Parcelforce home collection service. You can also contact us by phone or email to arrange your collection on a day and time that suits you.

In preparation, please attach your sender details sticker to the box, but not your postage label, as your Parcelforce driver will supply this. If you receive any conflicting information, please ignore it.

We're a no obligation service, so you're welcome to decline any offer made should it not meet your expectations. If you decline our offer, we will return your whole parcel of items at no cost to yourself.

Unfortunately, we do not accept items that are not specified on our site. If you believe you have an item that would be of interest to our experts, you can call our customer service team who will be happy to assist you.

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Please phone our customer service team on: 0800 246 1111 or send us an email at hello@vintagecashcow.co.uk

A vintage advisor will call you with an offer once we've received and valued your items. You’ll get an explanation of the offer and an opportunity to ask any questions. If we are unable to reach you, we send an email and SMS message requesting you to contact us.

Yes, you can choose from a range of ways to speak to us:
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Call us on 0800 246 1111, arrange call back or email us at hello@vintagecashcow.co.uk

Of course! Our home collection service is free for all of our customers. If you'd like to book your slot, please call us on 0800 246 1111.

Unfortunately, we do not accept items that are not specified on our site. If you believe you have an item that would be of interest to our experts, you can call our customer service team who will be happy to assist you.

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Please phone our customer service team on: 0800 246 1111 or send us an email at hello@vintagecashcow.co.uk

We hope this never happens but if your items are damaged, we will handle any claim on your behalf. Your parcel is insured for up to £300 as standard, through Parcelforce. However, if you believe your items are worth more, we can raise your insurance to £1,000 or £10,000.

Of course! We cannot give you an estimate of the value, but we can tell you if your items are acceptable to send. Click here to email your photographs to our team.

Maybe. Our service is designed to help you declutter in bulk, so we would prefer you to send 10 items or more. However, if you believe your item is really special, please get in touch to see if it is suitable.