A vintage advisor will call or message you with an offer once we have assessed your items. You will receive an explanation of the offer and will have the opportunity to ask questions.

In your free shipping kit, you'll receive an information booklet with details about our company and helpful tips for maximizing the value of the vintage items you send us. You'll also receive a shipping label to attach to your package.All you'll need to do is find a box to pack your items in. The welcome kit should arrive within 7 business days.

The shipping label we send is valid for 28 days from the date of registration on the website. We recommend shipping your vintage items within this timeframe. If the label has expired or is no longer valid, please contact us by email at hello@arcavindi.com

After ordering the initial shipping kit from our website, it should arrive within 7 business days. If it doesn't arrive after 10 business days, contact us to receive a replacement. The shipping label is valid for 28 days from the date of registration on the website. Once we receive your items, we will assess them and send you an offer within 7 business days. If you accept, you will receive payment within 24 hours. If you decline the offer, we will resend the package to you completely free of charge.

Arcavindi uses third-party couriers to ship starter kits. The kit typically arrives within 7 business days. If it doesn't arrive, there may have been a delay or an issue with the courier. If you haven't received your kit after 10 business days, please contact us at hello@arcavindi.com. We'll check the status of your shipment and, if necessary, send you a new kit free of charge.

After your items are evaluated, you will receive an offer within 7 business days. If you accept the offer, payment will be made via bank transfer to the IBAN you provided, within 24 hours of acceptance. Please ensure the IBAN you enter is correct to avoid delays in receiving payment.

Yes, over 180,000 customers trust us, with thousands of five-star Trustpilot reviews across all our brands. Your parcel is automatically insured up to €300, and we can increase this insurance to €1,000 or even €10,000 at no extra cost.

Absolutely! Our service is designed to be 100% free, whether you send your items to us or request them to be returned after declining our offer.

Sending your parcel is free, simple, and secure. We handle and insure all parcels you send up to €300, and we can increase your insurance up to €10,000 at no extra cost.

You can send us your box using the prepaid shipping labels included in your shipping kit. We include two prepaid shipping labels and stickers with the sender's contact information. After packing your box, please affix a prepaid shipping label and a sticker with the sender's contact information to the outside, then drop your box off at any post office or postal drop-off point. We will assess your items as soon as your box arrives at our premises in the Netherlands.

We're a no obligation service, so you're welcome to decline any offer made should it not meet your expectations. If you decline our offer, we will return your whole parcel of items at no cost to yourself.

We hope this never happens, but if your items are damaged, we will handle any claims on your behalf. Your parcel is insured up to €300 by default. However, if you believe your items are worth more, we can increase your insurance up to €10,000.

We hope this never happens but if your items are damaged, we will handle any claim on your behalf. Your parcel is insured for up to €300 as standard. However, if you believe your items are worth more, we can raise your insurance to €1,000 or €10,000.

Yes, you can choose from a range of ways to speak to us:
‍
Call us on 0800 246 1111, arrange call back or email us at hello@vintagecashcow.co.uk

Unfortunately, we do not accept items that are not specified on our site. If you believe you have an item that would be of interest to our experts, you can call our customer service team who will be happy to assist you.

‍
Please phone our customer service team on: 0800 246 1111 or send us an email at hello@vintagecashcow.co.uk